• Shipping to Us – After you have received an confirmed e-mail estimate from Palmetto Video, follow the detailed shipping instructions included in the e-mail. You will need to ship your analog video tapes in a secure and well-packaged box. If you are nervous about packing the box yourself, take it to a local UPS store for packing and shipping. We also highly recommend getting a tracking number or delivery confirmation with your package. Please don’t use the cheapest option when shipping your precious memories to us to assure safe travel. We will confirm via e-mail or phone when the package has arrived to us.
• Shipping Back to You – We take great care with your memories and will make sure your package is well protected on its return to you. For our return shipping, we use the highly-rated USPS Priority Mail Flat-Rate boxes and include your original tapes , converted or duplicated DVDs and/or digital video on a USB flash or hard drive. These boxes fly air mail within 2-3 days of shipment and include free tracking. When your package is shipped, we will notify you with this confirmation # so that you may track your package online.
This shipping option is a flat fee of $5 for 5 or more tapes. For orders of less than 5 tapes, a higher shipping fee applies. If you would prefer to use UPS Ground or 2-Day/Overnight Shipping, you may select UPS as your carrier for an additional charge. The three shipping options are available to you on your initial estimate request and will be included in your confirmed estimate.
Shipping Disclaimer: Palmetto Video is dedicated to insuring the highest standard of video conversion. An important part of our service is insuring the safe and efficient delivery of your package back to you. We track every customer’s order to insure safe delivery, however ultimately this is the responsibility of the package carrier.
Palmetto Video is not responsible for any items lost or damaged in transit. Unlike some of our competitors who ship overseas for processing, all processing of your order is done in our home office.
You can expect the highest quality of customer service in choosing Palmetto Video for your video conversion.